Thursday, April 25, 2013

Are You Participating in the Summer 2013 Edition of The GP Optimizer Magazine?


Currently, Rockton Software is focused on creating the Summer 2013 Edition of The GP Optimizer
Magazine. The GP Optimizer Magazine is an electronic publication, which includes ISV Solutions (third-party products), informative content, and advertising around Microsoft Dynamics GP.

If you are a Microsoft Dynamics GP ISV and wishing to learn more about advertising in this publication, email Nicole Sexton, the GP Optimizer Product Coordinator, at nicoles@rocktonsoftware.com.

If you are a Microsoft Dynamics GP Customer and wishing to receive the publication, click here to subscribe to receive the next issue.

You can also download the Winter 2013 Edition of The GP Optimizer Magazine here: http://www.rocktonsoftware.com/gpOptimizer/Winter2013/ .

Tuesday, April 23, 2013

GP Optimizer Winter 2013: Enterprise Collaboration Portals . . . Should You Care?


Written By Nils Rasmussen, CEO of
Solver, Inc.
, for GP Optimizer Winter 2013
 Edition by Rockton Software
The social or enterprise collaboration wave is over us. Collaboration tools such as email and conference calls have been around a long time, but the new generation of solutions that have started to emerge in this genre of business software is set to change corporate cultures and drive efficiency and innovation on a whole other scale than the initial tools did.


Example: Traditional business versus business with enterprise collaboration solution



As different collaboration solution vendors have emerged in the market, we see that some have had their core strengths in project management and knowledge management (e.g. storing and retrieving documents), while others have focused on creating a social layer for employee communities, where discussions ("micro-blogging") flow freely around various topics. As the solutions mature, we will likely see that all of the above areas will converge and become core features that each vendor will include in their product.  We will also see a growing number of vertical collaboration solutions appear in various industries as the marketplace for the generic solutions gets crowded with vendors.

Enterprise Collaboration Portal as Knowledge Database



Enterprise collaboration portals will become a major software category over the next few years, and executives need to pay attention to this trend. Opportunities for efficiency gains across an organization are rampant; there are numerous other advantages as well. (Download a Collaboration research paper here to learn more). For organizations doing full scale, executive supported deployments, the question should not be: "Do you think this can help us?" It should be: "How can we use this technology to increase our bottom line from 5-10% to 15-25%?"

Check out information about the BI360 Insight collaboration portal here and learn how Collaboration is becoming the “last mile” of Business Intelligence.

Download GP Optimizer Winter 2013 Edition!

Friday, April 19, 2013

Helpful Security Features in Dynamics GP Toolbox: Part 1 of 3


Written By Jim Peliksza,
Developer at Rockton Software
As any security administrator who has used Dynamics GP version 10.0 or later knows, working with the security windows (Roles, Tasks, etc.) can be quite cumbersome . . . unless you happen to know the contents of every Task you have defined, and the Roles to which those Tasks are defined. If you do not, then you will find yourself endlessly scrolling through lists of windows, reports, and whatever else to find the one Role that you need to actually change a security setting.  Alternatively, you can run a separate security report and do some text searches on that report, or even run a SQL script that you have created outside of Microsoft Dynamics GP to somehow help determine the Role.  But neither of these options is exactly simple or easy.  And, in the end, you will still need to open the User Security Setup window and select User and Company, and then scroll through the Roles to select the right one in order to the make the change.

Setting Security Access Using Dynamics GP: A Worst-Case Example
Let’s say you need to fulfill a seemingly simple task like granting or revoking security access to a given window.  Since security is assigned at the Role level, you must determine the appropriate Role that will grant access to this window.  To make it a little more interesting, let’s say it’s a window with which you entirely unfamiliar, so you have no idea whatsoever which Role will grant the access you need to grant.

Here are the steps that you must go through, using what is available natively in Dynamics GP, in order to determine which Role will give you access to this window:

1. Open the Security Role Setup window.
2. Let’s say you might be able to make guess at a likely Role ID because of your excellent naming standards.  But you still need to confirm this guess, so select that Role ID.
3. You will now see a list of all of your Task IDs, which are where windows, reports, and everything else you can assign security access to are grouped.  Choose All in the Display drop-down and select the Display Selected Tasks box.  This will show you just the Tasks for this Role.
4. Now we must determine if any Task in this Role contains the window in question.  Make your best guess at which Task it might be.
5. Double-click that task to open the Security Task Setup window.
6. Now, you need to know which product the window is a part of.  What if you don’t know?  You will need to take another guess at the product.
7. For the Type, you can choose Windows.
8. Now choose the Series.  Since you have no idea, start with the first one in the list: Financial.
9. Now you finally get a list of windows in that Task.
10. You want to see which windows are selected for that Task, so mark the Display Selected Items box located just above the Operations list.
11. You may find that nothing shows up in the list anymore because there are no windows in the Financial Series that are a part of this Task.  Or, you may see a list of windows, but the window you are looking for is not listed.  Either way, you must go back to step 9 to try the next Series.
12. If you have found the window you are looking for, then you know that the Role you selected in step 2 will give you what you need.  Skip to step 17.
13. If you don’t find your window in any of the listed tasks, then you may have selected the wrong Series, so go back to step 8 to try another one.
14. If you have tried all Series, you must repeat this exercise for each Product.  Go back to step 6 to try another one.
15. Still haven’t found it?  That could mean that you have chosen the wrong Task ID.  Go back to step 4 to try again with a guess at another Task ID.
16. I think you know where this is going.  If you STILL haven’t found it, you have selected the wrong Role initially.  So… you know the drill.  Try your second best guess at the Role and start over again at step 2.
17. If you have gotten here, then hooray!  You have finally found a Role that will grant you access to the window in question.  But what if this Role grants access to some functions that this user shouldn't have?

Again, you must go back to step 2 to try another Role and hope that you find one that is more appropriate. This is excruciating, right?  Fear not!  With Dynamics GP Toolbox by Rockton Software there is a MUCH better way!

Using Mentor and the Security Settings Window
The original intent of Mentor in Dynamics GP Toolbox http://www.youtube.com/watch?v=Gk2vei8ua4k was to allow you to easily find out where a given window was located in the vast array of menus in Dynamics GP, however, for a Security Administrator, it does double-duty as the starting point for a very simple and powerful way to set security access.

Here’s the better way to assign Security access:

1. Open Mentor by clicking the icon on your Dynamics GP Toolbox toolbar.
2. Type the name, or part of the name, of the window that you are looking for into the Mentor Search for field, then tab.
3. A list of windows that contain one or more of the words you have entered will be displayed.  Select the window to which to you want to grant access.
4. Click the Security button to open the Security Settings window.  You will now see a list of all Tasks in the system that contain this window.
5. You can expand each Task to see the Roles that contain that Task.  Keep in mind that granting access to ANY of these Roles will give you access to the window in question.  So we have already blown through what it took 17 steps to accomplish above!
6. Once you have selected the appropriate Role, simply select the User to which you want to change security access.  You will now see that there are red stop sign icons () and/or green check mark icons () next to each Role.  Red means the user does not have access to the Role, while green means they do.  Simply click the icon to change the access.  That’s it!

I think you can see that we mean it when we say that we make Dynamics GP simpler and easier!

Stay tuned for more helpful Security features in my next blog post!


Check out this blog post about more tools in Dynamics GP Toolbox http://www.erpsoftwareblog.com/2013/04/3-dynamics-gp-toolbox-tools-that-make-microsoft-dynamics-gp-users-lives-simpler-and-easier/!

Monday, April 15, 2013

GP Optimizer Winter 2013: Managing Long-Term Investment Assets in Microsoft Dynamics GP


Written By ICAN Software Solutions for  GP
Optimizer Winter 2013  Edition by Rockton Software
Microsoft Dynamics GP users who need to track holdings of long-term investment assets such as stocks, bonds, collateralized securities, gold, land, etc. know the difficulty of properly accounting for such holdings in accordance with Generally Accepted Accounting Principles (GAAP).

In many cases, organizations have been tracking such assets within complicated Excel spreadsheets manually maintained by accounting staff.  A normal scenario is one where all purchases and sales are manually added to the worksheet and where staff regularly have to manually update the current market value of the investment holdings.  We met with one organization whose usual procedure was to spend hours each evening looking up each investment’s market value on Yahoo Finance and copying/pasting that value into each row of the spreadsheet.  They would also spend days at the close of each month trying to reconcile the spreadsheet and identify the inevitable human errors introduced by the manual processes of maintaining the spreadsheet.

Investment Assets for Microsoft Dynamics GP provided them with a full sub-ledger module in Dynamics GP for tracking buys/sells of investment holding within different trading accounts.  And with one click of a button, Investment Assets downloads market values off the internet for all of the thousands of investments within their system.  It allows them to import investment masters, buy/sell transactions, investment-related cash transactions like dividends and interest, and market values provided by their investment broker in a file format.

Other organizations spend time and effort tracking interest accruals and amortization of discount/premium on amortizable investments like bonds.  Investment Assets automates interest accruals for interest-bearing investments and also automates the amortization of discount/premium of amortizable investments.

Family Office organizations that track investments for the members of high net worth families need to be able to track investments within trading accounts by the owners/beneficiaries of those trading accounts.  Investment Assets tracks owner percentage of holdings, so that a report can be generated for each family member showing their percentage of the market value of investment holdings in accounts that they have a percentage ownership within.

Investment Assets is just one of many great products from ICAN Software Solutions. We make solutions that turn hours into minutes…

We Work Late So You Won’t Have To!

Want more information? View Investment Assets Demo!

Follow ICAN Software - Like ICAN Software - Email ICAN Software

Download GP Optimizer Winter 2013 Edition by clicking here!

Thursday, April 11, 2013

The Sale: Don't Rush the Process

Written By Martie Mitchell,
Sales Manager at Rockton Software

Good things happen in due time.
Fine wine ages and becomes smooth and delicious to the palate.
A strong family begins with two people who know and understand each other well.
A beautiful shade tree grows strong under years of sun, rain, and fertile soil.

The sale is not the end, but the beginning; the beginning, hopefully, of a long-term client relationship with your company.  You cannot rush this and expect things to turn out well.

A lot of salespeople look at the sale as the culmination of leading a candidate through a process from prospect to account and then it’s time to move on.  Here at Rockton Software, that is not the case. A properly managed sale creates a new customer and a trusted friend—a marriage. To move on, would neglect this new partner, and it would also lose the chance to introduce them to other products that your company offers.

There are distinct phases in the sales process, and much like the steps of a dance or the stages of a relationship, the sale should move through all of them as well.

The Introduction: This is where the prospect customer identifies some interest in your company and products. Here you engage in conversation and discovery, common philosophies, client needs, and desires. You differentiate the nice-to-have from the need-to-have.

The Flirtation: Now you can assess what the customer is thinking. Is the prospect customer serious? Can they afford your product? Will they commit to the purchase? Meanwhile, the customer is deciding if your product will do the job that you have identified it would. Does your product bring value to their operation? At this stage, the customer will not commit, but they generally provide indicators that help you know the way they are leaning. This is similar to verbal sparring and playfulness that happens while dating in an early relationship.

Engagement/Exchange: This is a critical step in a long-term relationship. Here you share your expertise and ideas, and then your customer forms decisions around you and your company, as well as your products. By now, you should be able to assess if they are probably going to move forward with you; if they are, then you need to help them to visualize the impact of you and your products on their business. You have developed understanding and trust. If you were dancing, this should be the slow dance . . . close and personal.

Marriage: Now, the customer is ready to buy. They have conveyed their expectations, and you have shared what you can provide. There should be confidence, and it should be pleasant for all involved. Sadly, this is where a lot of sales people run off to find their next love, but that definitely does not happen at Rockton Software http://www.rocktonsoftware.com/Company/AboutUs.aspx?a.

Family: If you stay with this, then you need to follow up after the sale to build a strong foundation, so there is a possible opportunity to look at additional product sales or services you offer. You no longer need to prove yourself because you have already put the time and effort in to create a strong bond. You can expand your relationship to include your children, additional sales. This client relies on you and will seek to be involved in your success. This can come in many different forms: testimonials, case studies, and references.

There is a long and short term view of handling a prospective customer. If you or your company fast tracks a sale, you can have success in closing the sale, but you there is much more work if nothing comes out of it. You have to recreate from the beginning each time. Whereas, in the long run, it helps to work smarter not harder—the sale should not be rushed. The relationship should be kindled and nurtured; it should provide success and satisfaction. In essence, you could go for the one night stand, but marriage is the full-bodied experience.

If you want to stay updated with Rockton Software- follow us on twitter! https://twitter.com/RocktonSoftware

Tuesday, April 9, 2013

Importance of Customer Service

Written By Kris Berger, QA
Development Lead at Rockton Software

Rockton Software http://www.rocktonsoftware.com prides itself on genuinely caring about our customers
and how our products help meet their business needs and goals.  With that in mind, we, at Rockton Software, work hard to provide excellent customer service for all of our existing and potential customers.  It is our goal that with each interaction, customers walk away with a positive feeling about our products and the people working for Rockton Software.  The following are some of the things we strive to do to provide excellent customer service:

Listen. One of the best experiences customers can have is to know they are cared about and understood. Listen to your customers. Let them know you have heard them by rephrasing and communicating what they have told you. This makes sure you and the customers are on the same page and that the customer has been heard.

Empower your team. Trust that employees have the knowledge and empower them to make decisions when working with customers.  I will always remember what Mark Rockwell, President of Rockton Software, told me on my first day.  He said, “We trust and empower our employees to do the right thing for a customer without having to always come to management for approval.”

Pick up the phone. Pick up the phone and call your customer proactively. They need to hear your voice. Email is necessary. Email is good. But, don’t hide in your inbox.

Make your customer feel important. It is important that customers feel confident in your ability to understand and meet their needs.  In doing so, let them know that you have their best interest in mind. Be present, communicate often, and always follow through.

Be the answer. Position yourself as a one-stop shop even if you’re not. You would prefer they come to you first with the expectation that you can either get the job done or tell them how to get it done than to place limitations on your capacity.

Please and thank you. Good manners will take you far in small business. Thank them for calling and choosing your company to work with. Be grateful for the opportunity to interact with your customers.

Remember names. All people want to feel like they matter. The quickest route to making someone feel valued is to remember their name.

Get feedback often. Customer feedback is invaluable. Whenever you talk to your customer, be sure to ask them what you can do to make their experience more enjoyable. Customer feedback has been known to change the way companies do business.

Be a Real Person/Humble yourself. Yes you may be the guru in your field, but humans are not all-knowing. We just aren't and it’s not expected. When you don’t know something, admit it.  Then, go to work finding out the answer.  If you end up making a mistake, fix it. Handling these situations openly and honestly will make your customers appreciative and willing to work with you in the future.

Here are just a few tips on having great customer service, which is something we strive to achieve! Learn more about Rockton Software by clicking here!

Friday, April 5, 2013

GP Optimizer Winter 2013: Improvement in Quality Improves the Economy


Written By Quality Essentials Suite for GP Optimizer
Winter 2013 Edition by Rockton Software
Recently a report, researched and written by CEBR (Center for Economic and Business Research), a UK based organization, identified the impact of quality improvement processes across three aggregate national measures of performance. These measurable points, all related to UK based values, were GDP, revenues to treasury from corporate taxes and the unemployment rate. In each of these data points the model showed a demonstrable improvement in aggregate outcomes based on there being a quality management system in use in each of the examined entities.

The research results were achieved by aggregating data across eight diverse sectors of the economy, seven of which represented over 80% of GDP in the UK. The actual activities of the examined sectors differed, for example manufacturing versus health and social work, so the definition of what comprises a quality management system was necessarily broadly based, but it was required that the systems be formal.

It is true that the systems of taxation, corporate governance and industrial entities in this research are not identical in all respects to our North American based environment. Still, there is valuable information to be gleaned from this research specifically because the results are presented through universally understood economic metrics. Readers interested in more details will find an overview of the research and investigative methods documented in the November 2012 issue of Quality Progress magazine.

One can argue that achieving similar economic benefits is as simple as adding labor to the workforce. But, what we have experienced globally in the last few years is that entities, in the face of lack of confidence about the health of the economy overall, are not willing to add labor to payrolls. Therefore if we want to see improvements in hiring we have to find a justification for adding labor other than the historic ‘confidence in revenue growth’ model.  This is where the UK based research can substantiate an alternate approach.

Effective use of the data from quality improvement systems could be the impetus for increased hiring in this environment where ‘confidence’ has failed us. Such systems can quantify for entities how or where added labor will create benefits by reducing errors and waste while also helping to maintain focus on those improvements. Consequently margin gains can be estimated so that hiring can be justified, encouraging entities to disregard top line revenue growth as the only immediate measurable to justify hiring and instead support decision making around other relevant values.

Organizations already invested in their formal quality systems will have immediately available to them methods and tools that help identify waste and errors.  For those not yet engaged in formal quality improvement processes, beginning such an engagement could be as simple as starting to track non-conforming events or products with accompanying costs.  Define a formal method for evaluating which non-conformances should process through to root cause analysis, so that the source of problems can be identified.  Upon completion of root cause initiate and track projects for corrective action that eliminate these sources.

Many organizations successfully launch and manage these types of processes with Microsoft Office tools or with a low cost multi-user product such as the QA Action/Events module from Quality Essentials Suite.  Key to success is that the tool set.

A) Support formal processes with date controls, status fields etc.
B) Be securely multi-user
C) Have capability for quickly and accurately charting and analyzing progress
D) Incorporate costing tools to measure impacts and target successes

Visit www.qualityessentialssuite.com for additional information or to view a product demonstration. You can also read the blog www.qa4erp.com to learn more about the other benefits of formal quality improvement processes.

Download GP Optimizer Winter 2013 Edition by clicking here!

Tuesday, April 2, 2013

Rockton Software's Social Media Strategies

Written By Nicole Sexton, Social
Media Coordinator at Rockton Software

Social media is becoming more valuable to businesses every day. Rockton implemented social media strategies in April of 2012. We began by creating different social media profiles: Twitter, LinkedIn, YouTube, Blogger, Facebook, and Google+. We also have become contributors to the ERP Software Blog and CRM Software Blog. Here are some of our social media strategies:
  • Blogger: We post at least two blogs each week. These can be fun posts or more technical blogs, but they deal with either a Rockton Product—SmartFill, Omni Price, Auditor, Dynamics GP Toolbox, or Dynamics Report Manager—the Microsoft Dynamics Channel, Rockton events, etc. 
  • Group Blogs: When posting on group blogs, ERP Software Blog or CRM Software Blog, we alternate by posting on one each week, meaning we post on each blog twice a month.
  • Website: We have Rockton’s blog posts www.rocktonsoftware.com on our website.
  • Twitter: On twitter, we retweet and join conversations; we also post links to our blogs and YouTube videos. 
  • YouTube: We have set up on YouTube Channel to have links to other social media sites that we post on, and we also created different playlists; these playlists group together related videos, such as demos. View Rockton’s YouTube Channel by clicking here
  • Newsletter: We added a Social Media Highlights section to our newsletter, so if anyone who reads our newsletter missed a blog, then they can see our highest viewed that month.
Before beginning to use social media, Rockton would not have come up in the top 8 searches of Google when searching "Rockton" because of the city: Rockton, Illinois.  It currently comes up 2nd, which is a huge improvement to where we started/

These were just a few social media strategies that we have in place. It isn’t perfect, and it is always changing. But, it has definitely helped our ranking in Google/Bing searches. If you want to swap social media tips, feel free to email me at nicoles@rocktonsoftware.com.

You can also follow us on Twitter at https://twitter.com/RocktonSoftware!